GETTING STARTED

Take a lap around the desk.

Five small steps show how the current product works. These steps apply after you have access to a company workspace. Public registration is temporarily closed while verification email is connected.

1. Read a conversation

   Open the inbox and select a ticket. The customer’s question, past replies, and ticket details sit together.

   Open your inbox

2. Write a useful reply

   Reply directly or try an AI draft. Review the text before sending. Without a provider key, the fallback searches your company’s knowledge base.

   Choose a ticket

3. Close the loop

   Change the status to resolved, or mark it waiting if the customer needs to respond. Changes are saved to your company workspace.

4. Improve the answer library

   Edit an article or add a new one. The public portal uses the same knowledge base.

   Open the article editor

5. See the customer’s side

   Search for an answer and submit a request from the portal. The request appears in the staff inbox. Email notifications become available after the sending service is connected.

   Ask about your support portal